How do I place a game top-up order on Nepbyte Bazaar?

Choose your game, select a package, add to cart. For Free Fire and PUBG standard packages, enter your Player UID. For Clash of Clans, Clash Royale, Roblox, and TikTok, provide your account login credentials (securely encrypted and deleted after delivery). Choose a payment method and confirm. Our team processes orders immediately.

How long does delivery take after payment?

Most Free Fire Diamond orders are delivered in 1–5 minutes. PUBG, Clash of Clans, Roblox, and TikTok top-ups typically take 5–30 minutes. You receive a notification the moment your order is done.

Which payment methods are accepted?

We accept eSewa, Khalti, Bank Transfer, and the Nepbyte Wallet. All payments are processed in Nepali Rupees (NPR).

Is Nepbyte Bazaar safe to use?

Yes. Nepbyte Bazaar is SSL encrypted and trusted by thousands of Nepali gamers. For games requiring account login (CoC, CR, Roblox, TikTok, and FF/PUBG Airdrop packages), your credentials are AES-encrypted during processing and permanently deleted immediately after every order completion.

What games can I top up on Nepbyte Bazaar?

We support Free Fire (Diamonds), PUBG Mobile (UC), Clash of Clans (Gems, Gold Pass), Clash Royale (Gems, Pass Royale), Roblox (Robux), and TikTok (Coins). More games are being added.

What information do I need to provide for a top-up?

For Free Fire and PUBG Mobile (standard UC): your Player UID. For Free Fire Airdrop and PUBG UC Airdrop packages: your Facebook or Google login credentials. For Clash of Clans and Clash Royale: your Supercell ID email and password (purchases made directly in-game). For Roblox and TikTok: your account email/phone and password (purchases made directly in-app). Always double-check your account details before confirming.

What is the refund policy?

Refunds are issued if the order was not delivered within 24 hours, an incorrect amount was delivered due to our error, or there was a duplicate payment. Approved refunds are credited to your Nepbyte Wallet within 24–48 hours.

How do I track my order?

After placing your order you receive a unique reference code. Go to My Orders in your account to see live status: Pending → Processing → Completed. You also receive a push notification when it is done.

How do I submit a payment screenshot?

Take a clear screenshot showing the transaction ID, amount, date, and recipient details. Upload it in the file upload field on the checkout page. Ensure the screenshot is clear and uncropped to avoid delays.

Nepbyte Bazaar — Nepal's #1 Game Top-Up Store

How do I place a top-up order?

Placing an order is quick and easy. 1) Choose your game from the Browse Games section. 2) Select the package you want (Diamonds, UC, Gems, etc.). 3) Add it to your cart and proceed to checkout. 4) Enter your game ID, choose a payment method, and confirm. Our team will process your order right away!

How can I track my order?

After placing your order you'll receive a unique order reference code (e.g. NB-F12345). Go to My Orders in your account dashboard to see the live status — Pending → Processing → Completed. You'll also receive a notification as soon as your order is done.

Can I cancel my order after placing it?

Orders can only be cancelled if they are still in Pending status and have not been processed yet. Once our team begins processing, cancellation is not possible. If you need to cancel, contact our support as soon as possible with your order reference number.

What info do I need to provide for a top-up?

It depends on the game:
Free Fire / PUBG Mobile — your in-game Player UID
Clash of Clans / Clash Royale — your Player Tag
Roblox / TikTok — your username

You'll be prompted for the correct info at checkout. Always double-check your ID before confirming!

Can I order multiple packages at once?

Yes! You can add multiple packages from different games to your cart and check out in a single order. Just make sure you enter the correct Player ID for each game included in your cart. Each game's top-up will be processed separately by our team.

What payment methods do you accept?

We support all major Nepali payment methods:
• eSewa — scan QR or transfer to our number
• Khalti — scan QR or transfer to our number
• Bank Transfer — transfer and upload screenshot
• Nepbyte Wallet — instant checkout with your pre-loaded balance

All payments are 100% local and processed securely.

How does the Nepbyte Wallet work?

The Nepbyte Wallet is your in-app balance. Deposit funds via eSewa, Khalti, or bank transfer through the Deposit page. Once approved, your balance updates automatically. Wallet payments are instant at checkout — no screenshot needed — and you also earn cashback on every wallet payment!

How do I submit my payment screenshot?

After paying via eSewa, Khalti, or bank transfer, take a clear screenshot showing the transaction ID, amount, date, and recipient details. Upload it using the file upload field on the checkout page before placing your order. Make sure the screenshot is clear and not cropped — blurry screenshots may delay your order.

Is my payment information safe?

Absolutely. Nepbyte Bazaar is SSL encrypted — all data is fully secured in transit. We do not store any sensitive banking credentials. Payment screenshots are handled only by verified staff and deleted after verification. Your personal information is never shared with third parties.

How long does it take to deliver my top-up?

Most Free Fire orders are done in 1–5 minutes. PUBG, Clash of Clans, Roblox, and TikTok typically take 5–30 minutes. During peak hours it may occasionally take up to a few hours. You'll receive a notification the moment your order is delivered!

I paid but haven't received my top-up yet.

First, check your order status in My Orders. If it says Processing, our team is actively working on it — please wait a little longer. If it's been over 2 hours with no update, contact our support team with your order reference number and payment proof. We'll resolve it immediately.

I entered the wrong Player ID — what do I do?

Please double-check your Player ID before confirming your order. If you entered the wrong ID and the order hasn't been processed yet, contact us immediately and we'll correct it. If the order has already been delivered to a wrong account, we cannot recover currency from another player's account. Always verify your UID in-game before ordering!

Do I need an account to place an order?

Yes — a free Nepbyte Bazaar account is required to place orders. Creating one takes less than a minute and only requires your name, email, and password. Having an account lets you track orders, earn loyalty points, use the Nepbyte Wallet, receive cashback, and more. Register for free here!

I forgot my password. How do I reset it?

Go to the Login page and click "Forgot Password". Enter your registered email and we'll send a reset link. Check your spam/junk folder if you don't see it. If you're still unable to log in, contact our support team and we'll sort it out for you.

Can I update my profile and account details?

Yes! Head to Account Settings to update your name, phone number, and other profile details. For email changes, please contact our support team to verify your identity first — this is to keep your account secure.

What is your refund policy?

We offer refunds in the following cases:
✓ Order was not delivered after 24 hours
✓ Incorrect amount delivered due to our error
✓ Duplicate payment or technical error

Refunds are issued to your Nepbyte Wallet within 24–48 hours of approval. We do not refund correctly completed orders, so please review all details carefully before confirming.

How do I request a refund?

Contact our support team with your order reference number, a clear description of the issue, and any relevant screenshots. We'll investigate and respond within 24 hours. Approved refunds are credited to your Nepbyte Wallet balance, which you can use for your next purchase.

How do I earn loyalty points and tier rewards?

You earn loyalty points automatically with every completed order. Points accumulate towards your tier level — Bronze → Silver → Gold → Platinum — each unlocking better cashback rates and exclusive perks. Visit your Points Dashboard to track your progress and see how close you are to the next tier!

How does cashback work?

Cashback is a percentage of your order value returned to your Nepbyte Wallet after a successful order. The rate depends on your payment method and your current loyalty tier — higher tiers earn boosted cashback. Active spin-wheel perks can further multiply your cashback. It's credited automatically once your order completes!

How do I get spin wheel chances?

Spin wheel chances are earned by purchasing eligible packages that include a spin reward. When you complete such an order, spins are added to your account automatically. Head to the Spin Wheel page to use your spins and win prizes — cashback boosts, wallet credits, and more!

How do I use a coupon or promo code?

On the checkout page, you'll find a "Apply Coupon" field. Enter your coupon code there and click Apply. If the code is valid and your cart meets the minimum order amount, the discount will be applied to your total automatically. Coupons may have expiry dates and usage limits, so use them before they expire!

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