Terms of Service

These terms are the agreement between you and Nepbyte Bazaar, an independent online top-up shop in Nepal. By creating an account or placing an order, you accept them. If you do not agree, please do not use the site.

We sell top-ups and digital products for games and apps. We are not affiliated with Garena, Krafton, Supercell, Roblox, TikTok, Konami, Moonton, NetEase, UniPin, Google, Telegram, Anthropic or any other brand we sell for. Their names and logos belong to them and are used only to show what we sell.

Our Privacy Policy and Refund Policy are part of these terms.

• You must be 13 or older. If you are under 18, use Nepbyte Bazaar with the permission of a parent or guardian, who is responsible for your purchases.
• Orders above Rs. 2,000, or more than Rs. 3,000 a month in all, are only for customers who are 18 or older and have verified their ID (section 4).
• One person, one account. Give true details: your name, email and phone number.

• Keep your password to yourself. You are responsible for what happens on your account.
• If you think someone else is using it, change your password in Settings and tell us straight away.
• If we see fraud, abuse or a broken rule, we may limit your account: pause new orders, freeze the wallet, switch off rewards, or suspend it. You will see the reason on the site, and you can talk to us about it. Orders you already paid for are not affected by a pause on new orders.

To keep larger payments safe and to make sure customers are old enough, orders above Rs. 2,000, or more than Rs. 3,000 a month in all (orders still waiting count; failed and refunded ones don't), and adding more than Rs. 2,000 to your wallet at once or more than Rs. 3,000 a month in all, need a verified account. You verify once, on Verify your identity:

• Your own citizenship, national ID card, passport or driving licence: photos of it, a selfie, and your name, date of birth and ID number as printed on it.
• An AI reads the ID and compares it with what you typed. Our team makes the decision. You get a notification either way.
• You must be 18 or older to be verified.
• Using someone else's ID, an edited ID, or false details is not allowed. We will refuse it, and we may take back a verification and limit the account if we find this later. An ID already verified on another account may be refused.
• The photos are private. They are kept only while they are needed (to settle a dispute or stop fraud, for example) and then deleted. See the Privacy Policy.

• We sell in-game currency (like Free Fire diamonds and PUBG UC), memberships, passes, gift cards and redeem codes, and some subscriptions.
• Prices are in Nepali rupees and can change. The price you pay is the one shown at checkout when you place the order.
• Some items and discounts are limited in stock or time. When they run out, they run out, even if they were in your cart.
• What a product gives you in the game or app is decided by its publisher, who can change it at any time.

• Check your player ID (and zone or server) before you order. We deliver to the ID you give. A top-up sent to a wrong ID you typed cannot be reversed.
• Some products need your game or account login to deliver. We use it only to deliver your order, keep it encrypted, and you can delete it yourself from the order once it is done. Change your password after delivery if you prefer.
• We take eSewa, Khalti, mobile banking and bank transfer by QR, and your Nepbyte Wallet balance.
• Pay the exact amount shown, to the account shown on the checkout page at that moment. Write only your name in the payment remarks. Upload a clear screenshot of the payment.
• Payments are checked by our team, with the help of an AI that reads the screenshot. An order starts when its payment is confirmed.
• We may cancel an order we think is fraudulent, or one we cannot deliver. If you paid for it, the Refund Policy applies.
• A fake, edited or reused payment screenshot is fraud. The order is cancelled without a refund, and the account is limited.

• Our team works 7:00 AM to 8:30 PM (Nepal time), every day. Orders paid outside those hours are done when we open; the site tells you this before you pay.
• Most orders are delivered within minutes, many automatically. We promise 60 minutes, counted from when your payment is confirmed (or from when we open). If we miss it, you can take a full refund to your wallet from My orders, or keep waiting.
• Game servers, payment providers and suppliers can cause delays we do not control. We tell you when that happens.
• An order is complete when it is delivered to the ID or account you gave. Check your game, and tell us within 24 hours if something is missing.

• The wallet holds money for buying on Nepbyte Bazaar. Add money by QR, the same way you pay for an order; refunds and cashback also go there.
• It is not a bank account: it earns no interest. You can spend it on orders or send it to another Nepbyte customer. Transfers are instant and final, so check the username.
• Money added by mistake can be returned; see the Refund Policy.
• If an account is limited for fraud, its wallet can be frozen while we look into it. A frozen balance is still yours.

• Points, spins, cashback, tiers, coupons, referral rewards and festival gifts are a thank-you, not money. They cannot be exchanged for cash, and they can change or end.
• Cashback is paid when an order is completed, into your wallet. A refunded or failed order earns none.
• Each coupon has its own rules (minimum order, end date, uses). A personal coupon works only on the account it was given to.
• Rewards won by breaking these terms, for example with several accounts or fake referrals, are taken back.

• Fraud of any kind: stolen money or accounts, fake screenshots, false refund claims, chargebacks after delivery
• Someone else's ID, or false details, to get verified
• Several accounts to collect rewards, coupons or gifts more than once
• Reselling our products as a business without our written permission
• Attacking, scraping or trying to break the site, or using bots on it
• Insulting, threatening or harassing our team or other customers

Breaking these rules can end in a limited or closed account, and serious cases are reported to the police.

• The chat on our site answers with an AI assistant first; a person from our team can join at any time, and always decides on refunds and problems.
• Reviews must be about your own order and honest. We may hide reviews that are abusive, off-topic or advertising, and we reply publicly when it helps.

• We are not responsible for bans, penalties or changes made by a game or app publisher to your account.
• We are not responsible for items lost after a confirmed delivery, or for anything done with your login by others after you shared it with someone besides us.
• We are not responsible for delays caused by things outside our control, like game server outages, payment network problems or power cuts.
• For any order, the most we owe you is what you paid for that order.

You can delete your account at any time in Settings › Danger zone. Spend or ask about your wallet balance first: a deleted account's balance, points and coupons cannot be brought back.

We may close an account that breaks these terms. If we close an account that did nothing wrong, we return its wallet balance.

We may update these terms. The date at the top shows the latest version, and we announce big changes on the site. Using the site after a change means you accept it. An order follows the terms in force when it was placed.

Questions about these terms: