Make Nepbyte look the way you like.
If we cannot deliver your order, you get all your money back.
Past our 60-minute promise, take a full refund yourself from My orders.
Refunds land in your Nepbyte Wallet at once. Your original account on request.
A top-up delivered to the ID you gave cannot be taken back from the game.
Gave a wrong player ID and noticed in time? Tell us at once. If the order has not been delivered yet, we fix the ID or refund it.
Every paid order shows a countdown in My orders. Our promise is 60 minutes from when your payment is confirmed. Paid while we were closed? The time starts when we open (7:00 AM to 8:30 PM (Nepal time), every day).
Your order is still not delivered when the countdown reaches zero.
Tap Refund to wallet on the order, or keep waiting: most late orders arrive soon after.
The full amount goes to your Nepbyte Wallet straight away, and the order is cancelled.
Automatic top-ups (the ones sent automatically, paid from your wallet) work a little differently: once one is on its way to your account it can't be cancelled, so there is no refund button while it is. It ends one of two ways: it arrives, or, if it can't be delivered, the full amount comes back to your wallet by itself. You never need to ask.
On the chat on any page, by WhatsApp or by email.
The order number, what went wrong, and a screenshot if it helps (like the payment, or the game showing what arrived).
With the supplier and the payment, usually within a few hours in service hours.
A notification with the decision. A refund is in your wallet the same moment.
Cashback is paid only when an order is completed, so a refunded or cancelled order earns none. If a reward was already paid for an order that is later refunded, we may take it back.
Please talk to us first: it is the fastest way to your money. Disputing a payment with eSewa, Khalti or your bank for an order we delivered is treated as fraud under our Terms.
So our team knows who they're chatting with. This only takes a second.
Nepbyte Bazaar
