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Legal

Refund Policy

Effective: March 1, 2025 Nepbyte Bazaar
Due to the instant digital nature of gaming top-ups, our refund policy is limited. Once in-game currency has been delivered, it cannot be reversed. However, we are committed to resolving genuine issues fairly.

1. Refund Eligibility

Eligible
  • Order not delivered within 24 hours
  • Charged but no order created
  • Charged twice for same order
  • Technical failure on our side
Not Eligible
  • Incorrect player ID provided by you
  • Successfully delivered orders
  • Change of mind after purchase
  • Account banned by game developer
  • Promotional purchases

2. Non-Refundable Situations

  • Wrong Player ID: If you provide an incorrect player ID and the top-up is delivered to a different account, we cannot recover the currency and no refund can be issued. Always verify your player ID before confirming.
  • Successful Delivery: Once delivery to your account is confirmed, the transaction is final.
  • Account Issues: Account bans, restrictions, or deletion after delivery are not our responsibility.
  • Change of Mind: We do not refund because you changed your mind after successful purchase.

3. How to Request a Refund

1

Contact us within 24 hours

Reach our support team within 24 hours of placing your order via email, facebook or whatsapp

2

Provide order details

Share your order reference number, email address, payment reference, and description of the issue.

3

We review your request

Our team investigates and verifies delivery status within few minutes to hours.

4

Decision & refund

We notify you by email. Approved refunds are processed to nepbyte wallet. You can ask to refund in your original payment method.

4. Refund Method

All approved refunds are returned to Nepbyte Wallet, you can ask for return in the original payment method used at purchase. We do not issue refunds in cash or any other form. If your original payment method is unavailable, contact us to discuss an alternative.

5. Contact

Nepbyte Bazaar
Dhulikhel 12, Shankhu Patichaur, Namobuddha, Nepal
[email protected]
+977 9767984776
Support

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